Privacy Policy

Last updated: 01.06.2026

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This Privacy Policy explains how S&A Removals ("we", "us", "our") collects, uses, stores and protects your personal information when you contact us, request a quote, book a move, or use our website at www.saremovalsltd.co.uk.

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We are committed to handling your information responsibly, lawfully and transparently. This policy is written in plain English so you can clearly understand what we do with your data and what your rights are.

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If you have any questions about this policy, please contact us using the details at the bottom of this page.

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Who We Are

For the purposes of UK data protection law, the "data controller" of your personal information is:

S&A Removals The Swallows, Seale Road, Farnham, GU10 1JP Phone: 07377 788143 Email: info@saremovalsltd.co.uk

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What Information We Collect

We only collect the information we genuinely need to provide our removals service and respond to your enquiries. This typically includes:

Information you give us directly:

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• Your name

• Your contact details (phone number, email address, postal address)

• The collection address and delivery address for your move

• Details of your move (number of bedrooms, larger items, access notes, preferred date)

• Any specific requirements or notes you share with us when booking

• Information you include in messages you send us

 

Information we may collect automatically when you visit our website:

• Basic technical information about your device and browser

• The pages you visit and how you arrived at the site

• General location data (typically at city or region level only)

 

We do not collect or store any payment card details, bank account information, passwords, or other sensitive financial data through our website. Quotes and payments are arranged separately, by phone, email or in person.

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How We Use Your Information

We use your personal information for the following purposes:

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To provide our removals service:

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• Responding to your enquiry and providing a quote

• Booking, planning and carrying out your move

• Communicating with you about your booking

• Keeping records of work carried out

 

To run our business:

• Issuing invoices and keeping accounting records

• Meeting our legal, regulatory and tax obligations

• Dealing with any complaints or insurance matters

• Improving our service based on feedback

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We will never sell your personal information to anyone.

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Our Legal Basis for Using Your Information

Under UK GDPR, we must have a lawful basis for processing your personal information. The bases we rely on are:

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• Contract: Where we need your information to provide you with a quote or carry out a move you have asked us to do.

• Legitimate interests: Where it is necessary for the proper running of our business (for example, keeping records, responding to enquiries, or dealing with insurance matters), provided your rights are not overridden.

• Legal obligation: Where we are required by law to keep certain records (such as financial records for HMRC).

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You can withdraw any consent you have given at any time by contacting us.

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Who We Share Your Information With

We keep your information to ourselves wherever possible. The limited circumstances in which we may share it are:

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• Our insurers, in the event of a claim or insurance enquiry relating to a move.

• Our accountant or bookkeeper, for the proper running of our business accounts. [Client to confirm if applicable.]

• HMRC or other regulatory bodies, where required by law.

• Service providers we use to run our business, such as our email provider, website host (Wix) or appointment-management tools. These providers are bound by data protection terms.

• Other parties at your specific request, for example a family member coordinating your move on your behalf, or a storage facility you are using.

 

We do not share your information for marketing purposes. We do not transfer your information outside the United Kingdom or European Economic Area unless we have appropriate safeguards in place.

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How Long We Keep Your Information

We only keep your information for as long as we genuinely need it:

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• Quote enquiries that don't lead to a booking: Typically deleted within 12 months.

• Customer records (completed moves): Kept for up to 7 years, to comply with UK accounting and tax requirements.

• Insurance-related records: Kept for the period required by our insurer, typically up to 7 years.

• Email correspondence: Kept for as long as it is reasonably useful, then deleted or archived securely.

 

After these periods, your information is either deleted or anonymised.

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Your Rights

Under UK GDPR, you have the following rights in relation to your personal information:

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• The right to be informed about how we use your data — this policy is part of that.

• The right of access to a copy of the personal information we hold about you.

• The right to rectification — to have inaccurate information corrected.

• The right to erasure — to have your information deleted in certain circumstances.

• The right to restrict processing — to limit how we use your information in certain circumstances.

• The right to data portability — to receive your information in a portable format in certain circumstances.

• The right to object to certain types of processing, including direct marketing.

• The right to withdraw consent at any time where we are relying on your consent.

 

To exercise any of these rights, please contact us using the details below. We will respond within one month.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator. We would always prefer to address any concerns directly first, but you can contact the ICO at:

Information Commissioner's Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Helpline: 0303 123 1113 Website: ico.org.uk

 

Cookies and Website Tracking

Our website uses a small number of cookies and similar technologies. These are:

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• Essential cookies that allow the website to function properly.

• Analytics cookies that help us understand how visitors use the site (typically through Google Analytics or Wix's own analytics).

 

When you first visit our website, you will see a cookie banner allowing you to accept or reject non-essential cookies. You can change your preferences at any time through your browser settings or by clearing the cookies you have accepted.

For more detail on the specific cookies we use, please see our Cookie Policy.

 

How We Protect Your Information

We take reasonable and appropriate steps to protect the personal information we hold:

• We limit access to your information to those who need it to carry out their work.

• We use reputable, secure providers for our website hosting, email and any business systems we rely on.

• We do not store your information on unsecured devices or in unsecured locations.

• We do not collect or store payment card details on our systems.

No system can be guaranteed completely secure, but we take the protection of your information seriously and review our practices regularly.

 

Children's Privacy

Our service is intended for adults arranging removals. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child without parental consent, please contact us and we will delete it.

 

Changes to This Policy

We may update this Privacy Policy from time to time, for example if our practices change or to reflect new legal requirements. The "Last updated" date at the top of this policy will always show when it was last revised. For significant changes, we will let active customers know directly where possible.

 

How to Contact Us

If you have any questions about this Privacy Policy, want to exercise your rights, or have any concerns about how we handle your information, please contact us:

S&A Removals The Swallows, Seale Road, Farnham, GU10 1JP Phone: 07377 788143 Email: info@saremovalsltd.co.uk

We will always try to respond promptly and helpfully.